Outer Reef Scuba's Return and Refund Policy
Effective Date: Terms were last updated on February 8, 2021
We are happy to honor our easy, hassle-free return policy to our customers: a 30/60-day Satisfaction Guarantee on ALL of our merchandise.
If the item was purchased within 60 days and is in new condition with original packaging, there is a 100% credit or refund* on any item.
If the item was purchased within 30 days and the item is used, feel free to send it back and get a full 100% credit towards new equipment! That's right!! You can send it back and get something different. What do we do with these returns? We have a used section on our website that we sell these at a discounted price! * It is our policy, that Outer Reef has the discretion to change this policy depending on the condition of the return. Meaning, if you beat it up within 30 days and want to return it, you will NOT get a full refund.
If you have bought an item and it needs to be returned, your original shipping charges are non-refundable.
Shipping charges are NOT refundable. If you received Free Shipping on your order, and return it, the charges for the shipping will come out of your refund. Shipping is included if you keep the product, a return voids the free shipping.
* Certain Items such as xDeep, Shearwater and Regulators may incur a 20% re-stocking fee(can be higher depending on custom options or special order). High dollar items may have a re-stocking fee which covers transaction and shipping charges. If it is an exchange, there might not re-stocking fee depending on the situation. We will work with you to make sure it works for everyone depending on what is going on.
* Custom items do not qualify for a full refund. If an item doesn't fit, we will do everything to make sure you get a proper fit. But, on custom items, there can't always be a 100% refund, due to the custom nature of the item.
To return an item, just follow the simple directions below and we’ll take care of the rest!
Pack the item(s) securely. All returned products should be in the condition they were received in, as well as in their original packaging. Please remember to include all warranty cards and manuals.
Please include a copy of your receipt.
Send your package via UPS, FedEx or insured Parcel Post. (Please note that shipping charges cannot be refunded.) We recommend shipping ALL products back with an Insured Carrier with tracking numbers. This is the only way to track the product to ensure we receive it. Outer Reef Scuba is not responsible for lost or stolen packages due to Shipping Carriers.
For all online elearning courses, once the elearning code has been redeemed and the course has started, it is up to the discretion of the owners if a refund will be given. If you are unable to complete a course due to a medical emergency, we will be reschedule you to finish course at a later time. All other cancellations and no shows will automatically default to no refund. We will work with you the best we can to get you rescheduled into the next course.
In the event of any questions or problems with products or courses please contact our Customer Service Department within 60 days of receipt. We will make every effort to resolve the problem as quickly as possible. Customer Service can be reached at 1-317-296-4004 Monday through Friday 11 am - 5pm Eastern Time or by emailing us at firstname.lastname@example.org