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Outer Reef Scuba's Travel Policy

Effective Date:  Terms were last updated on February 8, 2020

 

Registration:

To book a space on an Outer Reef Scuba Trip, e-mail beth@orscuba.com, or call us at 317-296-4004. A deposit will be required to confirm your reservation. Please note that if reserving multiple spaces, you agree to be financially responsible for all spaces booked, and each individual space is considered a separate reservation and is subject to the cancellation and refund policy detailed below.

Pricing:

Unless otherwise noted, the advertised price for a trip is the rate per diver, based on double occupancy. Prices do not include airfare.

All single travelers will be paired with a roommate of the same gender (if available) upon signing up for the trip unless single occupancy is specifically requested when registering. If you are a single and would like to be paired with a roommate, we will do our best to accommodate your request based on the number and gender of other single participants. In the event that a suitable roommate is not available within 30 days prior to departure, participants will be notified and the single occupancy rate will apply.

For most trips, a limited number of single-occupancy rooms are available by request on a first-come, first-served basis. If you wish to switch your reservation from double to single occupancy after a roommate has been assigned, you may be responsible for the cost of your intended roommate’s single supplement, in addition to your own.

Non-diving prices are available for most land-based trips. Please inquire with Outer Reef Scuba Trips staff for more information.

Payments:

Payment installments are typically due on three occasions: upon reserving space, 180 days from departure, and 90 days from departure. Payment reminder e-mails are sent in advance of the payment due date. If the reservation is made less than 180 days from departure, an adjusted payment schedule will apply. See below for full details. Please contact Outer Reef ScubaTrips staff to discuss an alternative payment schedule if necessary.

If payment is not received within 14 days past the due date, a 10% late fee will be added to the balance owed. If a payment is outstanding for 30 days, the participant's space on the trip may be released and all funds paid will be forfeited.

If you are going to be out of e-mail contact during a payment due date, please notify Outer Reef ScubaTrips staff in advance to make payment arrangements.


Deposit and Payment Schedule: 

Booking greater than 180 days prior to departure:

  • $500 deposit to secure your space*

  • Payment #2 (50% of remaining balance) due 180 days prior to trip departure.

  • Final Payment (remaining balance) due 90 days prior to trip departure.

*The deposit amount may vary depending on the destination and/or trip package price. Trips with a total package price under $1,000 will require a $250 deposit to reserve your space. Tropical Pacific trips (CIP, SOP, Indian Ocean regions) require a $1,000 deposit to reserve your space.

 

Booking between 90 – 180 days prior to departure:

  • $500 deposit (amount may vary depending on destination, please see above) plus Payment #2 (50% of remaining balance) due at the time of booking.

  • Final Payment (remaining balance) due 90 days prior to trip departure. 

Booking 90 days or fewer prior to departure:

  • Amount in full due. 100% of the package price.


Cancellations, Refunds and Substitutions:

If your plans change and you need to cancel your space on a trip, notice of cancellation must be made in writing. Each individual space is considered a separate reservation and is subject to the cancellation and refund policy. We know that plans sometimes change and life gets in the way. If you need to cancel, the following refund policy applies:

• Canceling or switching between Outer Reef Scuba Trips greater than 180 days from departure: Full refund minus $100 processing fee. Please note that cancellations on Tropical Pacific region trips are subject to a $300 processing fee.

• Canceling 180 – 90 days from departure: 50% of the total deposit on hand with Outer Reef Scubaat date of cancellation is NON-refundable.

• Canceling less than 90 days from departure: No refunds available.*

If you need to cancel and you have a person who can take your place (at the exact booking type, gender, bedding, etc), please contact our staff (beth@orscuba.com) to make arrangements. A full refund of payments made to date, minus $100 processing fee ($300 for Tropical Pacific/Indian Ocean/Red Sea region), will be given, upon receipt of payment from your replacement.

*Our policy is intended to be fair to our guests, yet prevent the loss of income to Outer Reef Scuba. If a reservation is canceled within 180 days prior to departure we will refund the total paid less 25% ONLY if the trip is full and we are able to resell the canceled space within the same parameters as the original booking. Any available refund will be issued after the trip has concluded.

Outer Reef Scuba may alter the payment schedule or cancellation policy based on vendor rules for a particular trip. Please consult the individual trip details and with Outer Reef Scuba Trips staff by calling 317-296-4004 or beth@orscuba.com to determine a particular trip's cancellation policy and payment deadlines.

No refunds are able to be issued for unused portions of any dive travel package, including but not limited to ground transportation, dives, nitrox, and meals, regardless of the reason(s) it was not used.

On each Outer Reef ScubaTrip, the Trip Leader works with the dive operator to plan a schedule that best meets the needs and objectives of the trip. However, all decisions regarding dive sites and dive schedules are made by the dive operation crew and boat captain(s). A trip may have to be diverted in cases of weather conditions if the dive operation feels that there is a safety risk.

Outer Reef ScubaTrips require a minimum number of participants. Trips are subject to cancellation if the minimum requirement is not met. In the event of a trip cancellation, Outer Reef Scuba and/or any of our travel booking partners are not responsible for airline tickets purchased for travel on an Outer Reef ScubaTrip.

Travel Insurance:

Outer Reef Scuba strongly recommends that each  Trip participant carry adequate dive and/or travel insurance to protect themselves in advance against any unforeseen circumstances that may occur with travel. Any liabilities for trip interruptions, cancellations, or general travel disputes will be the responsibility of the traveler. Please read the information on your policy for a full understanding of the coverage. Outer Reef Scubais pleased to partner with Divers Alert Network and DiveAssure to offer travel insurance programs for divers.